Behaviour and culture under the spotlight
De Nederlandsche Bank, the Dutch national bank, takes behaviour and culture very seriously, and now incorporates a detailed examination of both in its regular examinations. So far, it has carried out 54 detailed assessments of behaviour and culture in a mix of banks, insurers, pension funds and trust offices – and has, in its words, identified “fundamental risks” in 34 of them. It is one of the first supervisory authorities to identify behaviour and culture as risk factors – and most likely it will not be the last. In fact both in the UK and in Australia, the topic of culture seems to be regular front page news. In this session we will look at what banks can and should be doing to help create positive cultures in their organisations. This session will draw in experts from organisational and behavioural psychology backgrounds as well as financial practitioners.