Past sibos: Geneva 2016

Design and user experience (UX) in banking

26 September 2016
10:15 to 11:15
Main conference session Conference Room 3
Partner, IBM Interactive Experience Europe
IBM
Moderator
Head of International Transaction Services
BBVA
Head of Concept Development and Digital Hub, FVP
Danske Bank
MSc Information Systems Management & Innovation
Warwick Business School, University of Warwick

The trend in banking is going mobile and online, away from branch banking – and new challengers are focusing on creating the best possible user experience (UX) for customers. Millenials/digital natives are often cited as having very high expectations from their apps. What are banks doing to focus on design? Are there learnings from other industries?

Stream
Culture
Main conference session
26 September 2016
10:10 to 10:40
Main conference session SWIFTLab
28 September 2016
10:10 to 10:40
Main conference session SWIFTLab
Main conference session
26 September 2016
10:15 to 11:15
Main conference session Conference Room 4