Design and user experience (UX) in banking

CR3 2016-09-26T10:15:00.000Z

roomCode
CR3
Room
Conference Room 3
Date
-
Gareth Mackown
Partner, IBM Interactive Experience Europe
IBM
Carmela Gomez Castelao
Head of International Transaction Services
BBVA
Mark Gervasini Nielsen
Head of Concept Development and Digital Hub, FVP
Danske Bank
Fiza Hussain
MSc Information Systems Management & Innovation
Warwick Business School, University of Warwick

The trend in banking is going mobile and online, away from branch banking – and new challengers are focusing on creating the best possible user experience (UX) for customers. Millenials/digital natives are often cited as having very high expectations from their apps. What are banks doing to focus on design? Are there learnings from other industries?

Stream