Deepening the customer relationship: insights from BCG's Global Payments Report
The Transaction Banking ecosystem is opening up at a fast pace: fintech and software vendors are offering corporate clients account aggregation and a user experience that global banks have been struggling to provide. Simultaneously transaction banking profitability is under pressure due to persistently low rates, new competitors on the most profitable products and surging investments in compliance and cybersecurity. How can banks reinvent themselves to thrive in this new environment? BCG will show best-practices on how to capture new pockets of growth and how to deepen the customer relationship - with a double-click on data & analytics.