Systems thinking: Innovating outside of silos
The shift from Volume to Value in healthcare delivery is currently underway in the United States. Healthcare providers are facing rapidly increasing costs, sub-standard outcomes, and abysmal patient and consumer experience - in an incredibly regulated and complex environment.
What is driving the need for these transformations? What are the real challenges in transforming the healthcare models? How some systems can successfully navigate through this cultural transformation? How do they manage to compete and succeed by getting better, not bigger? How the learnings from the healthcare industry can be applied to banking?
Mark Dixon from The Mark Dixon Group and David Dab from ING will help us identify small and large opportunities for more coordination, collaboration and alignment, which can have a dramatic impact on the costs, the quality of services and customer experience.