Marc Andrews helped lead the creation of a new organization within IBM to build industry specific solutions for the financial services industry that leverage Watson. He is responsible for the design, development and delivery of solutions that apply advanced analytic and cognitive technologies to help companies better understand their regulatory requirements, manage risk and compliance, and combat fraud and financial crime. Mr. Andrews works with business and technology leaders from financial services firms across the globe to help them identify how they can apply cognitive capabilities to improve the effectiveness and efficiency of their risk and compliance activities.
In his prior role, Mr. Andrews led a worldwide team of industry consultants and solution architects helping organizations use information and analytics to address their key business challenges. He had taken on this role after being the Global Financial Services leader for the team, working with leading financial services companies to help them drive innovation in customer analytics and digital banking, and improve their risk management and regulatory compliance capabilities. Mr. Andrews was previously based in London, where he led the EMEA banking and financial markets team and personally engaged with senior executives at many of the leading banks across Europe to provide guidance on how to better manage their businesses through the turbulent economic environment.
Mr. Andrews started off his career in the financial services industry over 25 years ago working in a retail banking branch, and then helping manage mutual fund portfolios for wealth management advisors. After obtaining a Bachelor of Economics from The Wharton Business School at the University of Pennsylvania, he joined a regional consulting firm where he led the design and implementation of credit processing, loan origination, underwriting and claims processing systems for several financial services companies. He then became a stakeholder in an entrepreneurial venture where he led the design and marketing of a new software product for integrating disparate information management systems, and received three patents. The company experienced dramatic growth and was sold to IBM, after which he played a key role in several multi-billion dollar acquisitions related to information management and business analytics.
After assisting with the integration of several acquisitions, Mr. Andrews returned to consulting in the financial services industry, where he led multiple retail banking, commercial banking, wealth management, capital markets, and custodial banking projects. This has included efforts to create an integrated view of risk and exposures across business lines, calculate capital reserve requirements more effectively, and address risk and compliance reporting requirements. Mr. Andrews has also worked on projects to provide increased insight into customer behavior, deliver more timely customer and account information, establish a single view of customers, increase wallet share, enable more flexible pricing, bundling and delivery of financial products, and create strategies for increasing customer engagement through online and mobile services.