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Frequently Asked Questions


I can no longer attend Sibos, can I have a refund?

A full refund (less a EUR 200 cancellation charge) of the registration fee paid to SWIFT will be made upon written notification to the Sibos Registration Office before 13 September 2017. Please email with your cancellation request. No refund will be made in the case of cancellations received after 13 September, 2017. Registrations made after 13 September 2017 are non-refundable in case of cancellation.

I can no longer attend Sibos; can someone else go in my place?

Substitutions can be made up to five working days prior to Sibos 2017 – (Monday 9 October). Any substitutions must be from the same institution and requests need to be received by the Registration Office in writing. There is no additional fee for substitutions, however, substitutions requiring cancellation and re-issue will be charged EUR 200 (cancellation fee).

I have received a voucher code by the Central Coordinator of an exhibiting company. What do I with it?

  • If you have not yet registered, please follow the instructions provided in the email you received and use your CCVK code to begin your registration. On the pass selection page, please select ‘Yes’ to the question ‘Have you received a voucher?’ and enter the voucher code. This will provide you with a complimentary week-long Sibos pass.
  • If you have already registered for Sibos 2017, please contact and provide the registration team with your code.

My company is not exhibiting, what code do I use to register?

  • You will need to use your company’s BIC or PIC code to register for Sibos. If you do not know your code, please enter your email address under ‘New Registration’ and leave the code field blank. There will be further instructions on the next page.
  • Once you have submitted a request to register, the registration team will process your request as quickly as possible. If further information is needed, the registration team will contact you on the email address you provided. If you provided enough information, your request will be passed directly to SWIFT and you should receive a response within five working days.

What is a BIC or PIC code?

  •  BIC (Bank Identifier Code) codes are required from financial institutions to access the registration site for Sibos 2017 Toronto. Each financial institution has a specific BIC code that can be obtained from the SWIFT BIC Directory page.
  • PIC (Partner Identifier Code) codes are required from SWIFT registered vendors (Solution, Business, Service and Network Partners) to access the registration site for Sibos 2017 Toronto. If you do not know your PIC code, please contact

What is the cost of a Sibos pass?

  • Week-long participant pass (4 days) = EUR 3,200
  • One-day participant pass = EUR 1,250 per day
  • Lunch pass = EUR 50 per day

Please note: A maximum of two one-day passes can be purchased. Participants wishing to attend for more than two days must purchase a week-long pass.

> More info about Pricing


Can I book my hotel if I have not confirmed my flights yet?

You can make changes to your hotel booking online until 13 September 2017. We recommend that you book your accommodation and then you can make changes as necessary via the website until the cancellation deadline. After 13 September 2017 you will be liable for any cancellation or reduction in stay in accordance with the booking terms and conditions.

How can I expense my accommodation before travelling to Sibos?

During the hotel booking process you will be offered an option to charge your card 30 days prior to your date of arrival – this option is shown as a checkbox on the credit card guarantee page. If you tick this box the hotel will be instructed to charge your card in full for the accommodation. The hotel will provide an invoice so that you are able to expense your accommodation costs prior to attending Sibos.

How do I book the same hotel as my colleagues?

We recommend that you register and book your accommodation as early as possible to avoid disappointment. Availability is on a first-come, first-served basis and once a hotel is sold out we will not be able to secure more rooms at the same rate.

I will arrive early. Do I need to book the night prior to guarantee early check in?

Please note that the standard check-in time is 15:00. To guarantee an early check in (before 15:00), please ensure when booking that you also reserve the night prior to arrival and indicate this during the online booking process. If you have not arranged this and wish to do so, please contact the Sibos Hotel Registration Office. The hotel cannot guarantee an early check in if the night prior is not booked.

I will depart late. Do I need to book the night of departure to guarantee late check out?

Please note that the standard check-out time is 12:00. To guarantee a late check out (after 12:00), please ensure when booking that you also reserve the night of your departure and indicate your late check-out request during the online booking process. If you have not arranged this and wish to do so, please contact the Sibos Hotel Registration Office. Please note it is at the hotel's discretion to accommodate a late check-out request.

General Information

Other General Information

Can I book a meeting room?

If you are an exhibiting company, your Central Coordinator can book a meeting room via the Meeting Room Tool on the Exhibitor Portal. If you are not from an exhibiting company, you cannot pre-book a meeting room, there will however be various meeting areas throughout the venue. Please check the floor plan for more information.

The website is not accepting my password, what should I do?

  • Please use the ‘Forgot your password?’ link on the registration page. You will receive a password reset email with further instructions.
  • If you still cannot access your account with a new password, please try logging in via a device that is not connected to your company network, such as your mobile or personal tablet or PC. If you are then successful, it is likely that company firewalls are impairing your ability to log in.
  • Once logged in, please change your password via your account profile.

What are the Visa requirements?

  • When planning your visit to Sibos 2017 Toronto, please ensure you allow time to review and understand the visa requirements for Canada.
  • We recommend that you review the information provided by the State Secretariat for Migration for visitors to Toronto.
  • SWIFT can support by supplying a visa letter to those with a paid registration. Please follow the instructions during the registration process. SWIFT will not provide invitation letters for visa purposes.

When will the Sibos Tools be available?

From 25 July 2017, Sibos participants can log into Sibos Tools.

Sibos Tools is an innovative and simple way for you to manage your personal information and plan your way through registration, the exhibition, the conference and networking events during your visit to Toronto. Sibos Tools is designed to ensure you engage with fellow 2017 participants and make the most of your experience. Available via the official Sibos App, on iOS and Android, and through