Technical support

Troubleshooting (app and website)

Sibos session video streams are supported by Vimeo, so if your computer or organisation restricts Vimeo access, please try:

• using another device
• using a device not associated with your company
• asking your company for technical support to resolve the issue

Fine-tune your tech with the dedicated test session before the event

If you’re accessing Sibos via the app, please make sure you download the latest version (11+) for full access to this year’s digital experience and conference sessions.

The video won’t buffer or the quality is bad

• Have you checked your internet connection?
• Consider taking a connection speed test
• Are you connecting via WiFi or mobile data? 4G is recommended

I can’t see a video player when accessing sessions via Sibos.com

• Your company may not allow Vimeo access
• Your browser might not accept JavaScript, please try another browser
• Vimeo might be restricted in your region/country. You can watch the session by clicking “Watch this session” and select another available streaming platform.

I can’t see a video player on the app

• Did you use the last version of the app (11+) ?

I can’t hear any sound

• Is your computer equipped with speakers?
• Check that both the volume of your device and the volume of the video player is turned up

I can’t interact with a session

• Not all sessions offer interactivity – look out for the  icon to interact with a session
• If you know that a session is open for interaction and you still can’t see the interactivity window, try refreshing your page, or closing and reopening the Sibos app
• You may have security restrictions in place or be using an old browser, please try on another browser or device

Get in touch

If you’ve tried our troubleshooting tools and are still experiencing problems, or your issue is not covered on this page, please get in touch using the contact form.

For urgent support, please contact: registration@sibos.com