Frequently Asked Questions

There are several ways you can help make Sibos more sustainable:

• When you register for Sibos you can donate 10 euros to support our tree planting project to  help offset travel to and from Sibos
• You can use your free public transport pass to get around London
• Each Sibos attendee will receive a reusable drinking bottle that can be filled at the water fountains located throughout the exhibition halls
• Exhibitors can take part in our ‘Repurpose with Purpose’ campaign with Ecobooth to recycle stand materials
• You can support our charity partners The Honeypot Children’s Charity (more details of related events at Sibos will follow soon) and Speakers for Schools. Speakers for Schools is especially keen to hear from companies who can provide work experience placements.

To find out more please visit the CSR Initiatives page.

Corporate social responsibility and green initiatives are central to Sibos. We are committed to increasing environmental awareness and bringing about positive change in the world around us. For Sibos 2019 London, our CSR initiatives will rotate around three main focuses: protecting our environment, caring for the community and promoting equality & diversity.

To find out more about the specific initiatives and this year’s charity partners, please visit the CSR Initiatives page.

Please send any sponsorship queries to Stephanie.Gerniers@swift.com.

Please send any speaker related queries to Greet.Michiels@swift.com.

The 2019 exhibition is now sold out. Please contact Viviane.Holemans@swift.com for information on exhibiting at Sibos 2020 Boston. To exhibit in the main exhibition you must be a financial institution, SWIFT partner or a relevant industry player with an established relationship with SWIFT. Fintechs can exhibit in the Discover Zone.

We do not provide invitation letters for visa purposes. SWIFT can supply a visa support letter to those with a confirmed registration. When you complete your registration, the option to ‘Request Visa Letter’ is in the registration summary page. 

A full refund (less a EUR 200 cancellation charge) of the registration fee paid to SWIFT will be made upon written notification to the Sibos Registration Office before 20 August 2019. Please email registration@sibos.com with your cancellation request. No refund will be made for any cancellations received after 20 August 2019. If you register after 20 August 2019 cancellations are not refundable.  

Alternatively, you may transfer your registration to another person within the same organisation. Please note that the deadline for registration substitutions is five working days before the opening of the event – Monday 16 September 2019.

If you have not yet registered, please follow the instructions provided in the email you received and use your CCVK code to begin your registration. On the pass selection page, select ‘Yes’ to the question ‘Have you received a voucher?’ and enter the voucher code. This will provide you with a complimentary week-long Sibos pass.

If you have already registered for Sibos 2019 London, contact registration@sibos.com and provide the registration team with your code.

It is strictly forbidden to share a Sibos pass. Each attendee must have their own registration, with their own Sibos pass and badge. Day passes are available. This is in line with security and the data privacy policy.

There is no deadline to register for Sibos 2019 London; you can do this right up until the event and even register onsite. We do however strongly recommend you register as soon as possible to make the most of Sibos Tools and to secure your accommodation.

You may have an existing account from a previous year attending Sibos. Try to log in using your email address to access your account. If you cannot remember your password, select ‘Forgotten your password?’ to reset it.

Each exhibiting company has a CCVK code which their employees can use to register. The Central Coordinator of your company’s registrations will have your CCVK code. If you do not know who this is, please contact registration@sibos.com and the registration team will advise you further.

You will need to use your company’s BIC or PIC code to register for Sibos. If you are not part of the SWIFT community and are interested in participating, you will need to follow the instructions on the ‘Create your account’ page. 

Once you have submitted a request to register, the registration team will process your request as quickly as possible. If further information is needed, the registration team will contact you on the email address you provided. If you have provided enough information, your request will be passed directly to SWIFT and you should receive a response within five working days. 

BIC (Bank Identifier Code) codes are required from financial institutions to access the registration site for Sibos 2019 London. Each financial institution has a specific BIC code that can be obtained from the SWIFT BIC Directory page.

PIC (Partner Identifier Code) codes are required from SWIFT registered vendors (Solution, Business, Service and Network Partners) to access the registration site for Sibos 2019 London. If you do not know your PIC code, please contact  registration@sibos.com

• Week-long participant pass (4 days) = EUR 3,200
• One-day participant pass = EUR 1,400 per day
• Lunch pass = EUR 50 per day

Please note: A maximum of two one-day passes can be purchased. Participants wishing to attend for more than two days must purchase a week-long pass.

> More info about Registering

All UK VAT registered companies are subject to reverse charges as per current UK VAT legislation.  HM Revenue and Customs require the VAT numbers of both companies involved in the transaction in order to comply with reverse charge requirements.  We are not able to process the payment of a UK registered company without the applicable VAT Number. Alternatively, if the UK customer has no VAT number, SWIFT will issue the invoice with the UK VAT added at 20%.

UK VAT is chargeable at 20% for non UK registered companies. Current EU legislation and UK domestic VAT law demand that VAT is due at the place where the event/conference is taking place. Hence, SWIFT SCRL, as organizer of the conference, is obliged to invoice and collect UK VAT and pay this to HRMC. Your VAT department or advisors will be able to best advise if and how VAT can be reclaimed.

This year, you are required to upload a profile picture to your registration for security reasons during Sibos week. Please note this picture will also be used for networking purposes on Sibos Tools

Sibos events are open exclusively to members of the SWIFT community and companies outside the community need to meet certain criteria. More details can be found here.

Should you believe your request should be reconsidered, please email registration@sibos.com.

You may be entering an invalid/disconnected accreditation code. Please check with your company that you have the most recent code available. If you’re unsure, you may search for company’s BIC code using the SWIFT BIC directory. Alternatively, you may submit a registration request for SWIFT to review. 

Attendees no longer have a photograph displayed on their Sibos badge, and so will now also be required to show a government-issued photo ID upon arrival at the ExCel London.

The official IDs that will be accepted are passports, driver’s licenses or national identity cards. Please make sure that you bring your photo ID with you to Sibos each day, as if you do not have an appropriate ID to accompany your Sibos badge you will not be granted access.

To help streamline security checks, please remember to keep your badge on and visible at all times and always carry your photo ID.

You can either collect your badge from the Registration area at the ExCeL London, or if you are staying at a Sibos hotel and have made arrangements for your badge to be collected upon check in, it will be available from Friday 20 September.

Please be sure to check the eligibility rules for hotel badge collection during the registration process. The Sibos badges are smart badges which means that when you click badges with anyone onsite their business card will appear instantly in your portal.

Sibos participants can now log into Sibos Tools.

Sibos Tools are an innovative and simple way for you to manage your personal information and plan your way through registration, the exhibition and the conference, and access the participant directory to start networking and arranging meetings. Sibos Tools are available via the official Sibos App, on iOS and Android, and when you are logged into your account on Sibos.com. More information is available here.

Yes, you can make changes to your hotel booking online until 20 August 2019. We recommend that you book your accommodation and then you can make changes as necessary via the website until the cancellation deadline. After 20 August 2019 you will be liable for any cancellation or reduction in length of stay in accordance with the booking terms and conditions.

All participants who have a Sibos week-long pass will receive a complimentary public transport card for getting around London, this is called an Oyster card. When you collect your Sibos badge you will be provided with your complimentary transportation card.

You can either collect your badge from the Registration area at the ExCeL London, or if you are staying at a Sibos hotel and have made arrangements for your badge to be collected upon check in, then the transport card will also be available (from Friday 20 September). Please be sure to check the eligibility rules for hotel badge collection during the registration process.

A visa will be required by some countries to enter the United Kingdom for Sibos 2019 in London. Please see the Visa Requirements page for more information.

Once you have registered for Sibos you can access special rates for delegates at a number of hotels within easy reach of ExCeL London. We recommend you register as early as possible to secure your preferred accommodation.

ExCeL London, One Western Gateway - London E16 1XL - United Kingdom. You can find information on how to get to ExCeL London here.

All certificates can be found here.

If you would be interested in booking a meeting room for Sibos 2019 London, please contact registration@sibos.com for further information and guidance.

Innotribe, launched by SWIFT in 2008, seeks to reinforce the importance of collaboration when it comes to innovation, supporting all actors in the fintech sphere to move forward together. The Innotribe stage sits at the heart of the Discover Zone, with a four day programme providing insights into the banking world of 2030.

Talent Thursday is a new initiative to bring together today’s experienced senior leaders with the next generation of talent in finance. Compelling, tailored conference content and top quality networking will encourage critical dialogue and facilitate the exchange of new ideas to shape the future of financial services.

At the heart of this initiative is a commitment to bridge the gap between the present and future of the financial industry across people, traditional banking, ecosystems, business and technology.

The Discover Zone brings together stakeholders from across the financial services community to drive collaboration. It enables fintechs and senior decision makers from across the globe to meet and share ideas about customer solutions for a digital first, data driven world. This year the Disocver Zone will be bigger than ever, with 100 leading fintech exhibitors and dedicated conference stage.

The Spotlight Stage, a themed stage on the main exhibition floor, will bring together a range of voices from across the industry to tackle a topical issue each day. Morning presentations will set the scene on big issues while afternoons will focus on solutions to these challenges. The Spotlights will be rounded off with tailored networking discussions on the day’s theme.

The STAR (Sibos Talent Accelerator Route) scholarship is a programme created to support the diversification of the financial industry and encourage the next generation of female leaders. For the launch this year, Sibos has invited more than 30 banks from around the world to nominate a high potential, ambitious female employee to participate.

Views from the Top is a new conference series which will provide the opportunity for delegates to hear directly from thought-leading financial CEOs and inspiring voices from other disciplines, through select keynote speeches and fireside chats. Additional information will be available soon on Sibos.com.

Networking plays a pivotal role at Sibos. There will be a wide range of networking opportunities at Sibos 2019, including new, targeted initiatives and social events. Find out more.  

The floor plan is now available on Sibos.com under ‘Floor Plan’.

You can sign up to the Sibos Insider newsletter, and follow us on LinkedIn, Twitter and Instagram to stay up to date with the latest news.

The conference programme preview is now available and will be regularly updated in coming weeks.

Please be aware that the Conference programme is subject to change. The final version will be available on-site and online during the Sibos week.