Frequently Asked Questions

We do not provide invitation letters for visas. SWIFT can supply a visa support letter for delegates with a confirmed registration. When you complete your registration the option to ‘Request Visa Letter’ is on the summary page.

If you have not yet registered, please follow the instructions provided in the email you received and use your CCVK code to begin your registration. On the pass selection page, please select ‘Yes’ to the question ‘Have you received a voucher?’ and enter the voucher code. This will provide you with a complimentary week-long Sibos pass.

If you have already registered for Sibos 2018 Sydney, please contact registration@sibos.com and provide the registration team with your code.

It is strictly forbidden to share a Sibos pass. Each attendee must have their own registration, with their own Sibos pass and badge. Day passes are available. This is in line with security and the data privacy policy.

You may have an existing account from a previous Sibos. Try to log in using your email address to access your account, if you cannot remember your password, select ‘Forgotten your password?’ to reset..

Please send to credit.control@sibos.com.

• BIC (Bank Identifier Code) codes are required from financial institutions to access the registration site for Sibos 2018 Sydney. Each financial institution has a specific BIC code that can be obtained from the SWIFT BIC Directory page.

• PIC (Partner Identifier Code) codes are required from SWIFT registered vendors (Solution, Business, Service and Network Partners) to access the registration site for Sibos 2018 Sydney. If you do not know your PIC code, please contact registration@sibos.com

You can find this on your registration overview when you log into your account. You can click on the invoice number and either print or save your paid invoice.

Sibos events are open exclusively to members of the SWIFT community and companies outsidethe community need to meet certain criteria. More details can be found here:

• http://www.swift.com/about_swift/community/swift_user_categories.page?lang=en

If you believe your request should be reconsidered, please email registration@sibos.com .

We recommend that you register and book your accommodation as early as possible to avoid disappointment. Availability is on a first-come, first-served basis and once a hotel is sold out we will not be able to secure more rooms at the same rate.

Please note that the standard check-out time is 12:00. To guarantee a late check out (after 12:00), please ensure when booking that you also reserve the night of your departure and indicate your late check-out request during the online booking process. If you have not arranged this and wish to do so, please contact the Sibos Hotel Registration Office. Please note it is at the hotel's discretion to accommodate a late check-out request.

The  Sibos badge can be collected at the Sibos Hotel where you book a room at the check in process.

Otherwise, the badge can be collected at the venue, at International Convention Centre (ICC) Sydney, 14 Darling Dr, Sydney NSW 2000, on Sunday 21 October 2018 from 9:00 to 17:00

• Please use the ‘Forgot your password?’ link on the registration page. You will receive a password reset email with further instructions.
• If you still cannot access your account with a new password, please try logging in via a device that is not connected to your company network, such as your mobile or personal tablet or PC. If you are then successful, it is likely that company firewalls are impairing your ability to log in.
• Once logged in, please change your password via your account profile.

Under Australia's universal visa system, all visitors to Australia must have a valid visa to travel to and enter Australia (other than New Zealand passport holders who will normally be granted a Special Category visa on arrival, provided they meet health and character requirements; and permanent residents of Norfolk Island who may be granted a Permanent Resident of Norfolk Island visa on arrival).

There are a number of visa options available to people wishing to visit Australia, however the appropriate visa option will depend, amongst other things, on the person's purpose for visiting Australia.

The following is a list of visa options available to those planning to attend Sibos 2018 in Sydney.

1. Electronic Travel Authority (subclass 601) – There are a total of 8 countries (selection of APAC & Americas countries) that qualify for this visa. Once you follow the link below, simply expand the Electronic Travel Authority section to review the list and see if you qualify for this visa

2. eVisitor (subclass 651)(Business stream) –  The eVisitor visa predominately caters for European visitors. Once you follow the link below, simply expand the eVisitor section to review the list and see if you qualify for this visa

3.  Visitor visa (subclass 600)(Business stream) – The Visitor visa caters for all other countries outside of those listed in the Electronic Travel Authority and eVisitor section. Once you follow the link below, simply expand the Visitor visa section to review the list and see if you qualify for this visa

When completing your visa application, please ensure that you reference ‘Sibos 2018’ when asked about the reason for your visit before submitting this information.

Visa application site: https://www.homeaffairs.gov.au/trav/visa/appl/Visitor

From late June, Sibos participants can log into Sibos Tools.

Sibos Tools is an innovative and simple way for you to manage your personal information and plan for  registration, the exhibition, the conference and networking events during your visit to Sydney. Sibos Tools is designed to ensure you engage with fellow 2018 participants and make the most of your experience, it is available via the official Sibos App, on iOS and Android, and through Sibos.com.

The floor plan will be available online in the coming months.