Conference Room 5

The next wave of digitisation: becoming the platform enterprise

Financial services companies are quickly evolving to the next wave of digital transformation. While new design thinking will drive institutions to enhance experiences across all key users and interactions, it will be important to evolve design and delivery of platform approaches in calibration. Intelligent thinking will embed insight through big data, advanced analytics, and artificial intelligence/machine learning into every critical customer interaction to enhance experience, value, and relationships.