Technical support

Fine tune your digital set up now and troubleshoot technical issues

Sibos is working hard to ensure all delegates enjoy a seamless experience during this year’s digital journey. Take a trial run with the dedicated test session before the event, and use our technical support to identify and troubleshoot any issues.

Try the test session now

As Sibos goes digital for the first time with conference sessions moving online, test and fine tune your tech with the dedicated session before the event.

When accessing a video session during Sibos, you should be able to see a video player just like the test session here. The session is available on demand, and will offer a chance to familiarise yourself with the platform, troubleshoot any issues in advance, and make sure you’re ready to enjoy this year’s conference with no disruptions.

We also encourage you to make your voice heard with this year’s interactivity tools, which will be available for select sessions during the event. Demo these now in the test session.  

Start the test session now

Tip: Make sure you download the latest version of the Sibos App (7.0.3) for a seamless digital experience

Troubleshooting

Sibos session video streams are supported by YouTube Live, so if your computer or organisation restricts YouTube access, please try using another device.

If you’re accessing Sibos via the App, please make sure you download the latest version (7.0.3) for full access to this year’s digital experience and conference sessions.

  • The video won’t buffer or the quality is bad
    • Have you checked your internet connection?
    • Are you connecting via WiFi or mobile data? 4G is recommended
  • I can’t see a video player when accessing sessions via Sibos.com
    • Your company may not allow YouTube access
    • Your browser might not accept JavaScript, please try another browser
    • YouTube live might be restricted in your region/country. You can watch the session by clicking “Watch this session” and select another available streaming platform.
  • I can’t see a video player on the App
    • Did you use the last version of the app (7.0.3) ?
  • I can’t hear any sound
    • Is your computer equipped with speakers?
    • Check that both the volume of your device and the volume of the video player is turned up
  • I can’t interact with a session
    • Not all sessions offer interactivity – look out for the icon to interact with a session
    • If you know that a session is open for interaction and you still can’t see the interactivity window, try refreshing your page, or closing and reopening the Sibos App
    • You may have security restrictions in place or be using an old browser, please try on another browser or device
  • I can’t connect to a Sibos partner activity
    • Activity in the Sibos Partner programme is organised by participating organisations, and Sibos is not responsible for content or platforms used by Partners. If you have issues connecting to a Partner activity, please contact them directly

Get in touch

If you’ve tried our troubleshooting tools and are still experiencing problems, or your issue is not covered on this page, please get in touch using the contact form.

For urgent support, please contact: registration@sibos.com